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Help2Rent work in collaboration with our partners to create schemes that would allow you to help and support their clients
Privacy Policy
This privacy policy applies between you, the User
of this Website and Help2Rent Limited, the owner and provider of this Website. Help2Rent Limited takes the privacy of your information very seriously. This privacy policy
applies to our use of any and all Data collected by us or provided by you in
relation to your use of the Website.
Please note: Help2Rent Limited are the
Processor of your data, your local authority are the Controller. Please read
the privacy policy for your Local Authority in addition to this document.
This privacy policy should be read alongside, and
in addition to, our Terms and Conditions, which can be found at: http://www.Help2Rent.co.uk/tos.
Please read this privacy policy
carefully.
Definitions and interpretation
1.
In this privacy policy, the following
definitions are used:
Data |
collectively all information that you submit to Help2Rent Ltd via the Website. This definition incorporates, where applicable, the
definitions provided in the Data Protection Laws; |
Cookies |
a small
text file placed on your computer by this Website when you visit certain
parts of the Website and/or when you use certain features of the Website.
Details of the cookies used by this Website are set out in the clause below (Cookies); |
Data Protection Laws |
any applicable law relating to the processing of
personal Data, including but not limited to the Directive 96/46/EC (Data
Protection Directive) or the GDPR, and any national implementing laws,
regulations and secondary legislation, for as long as the GDPR is effective
in the UK; |
GDPR |
the
General Data Protection Regulation (EU) 2016/679 is a regulation in EU law on data protection and privacy in the European Union and the European Economic Area. It also addresses the EU and EEA areas; |
Help2Rent Limited, |
Help2Rent Limited, a company incorporated in
England and Wales with registered number 12554305 whose registered address is 71-75 Shelton Street London, Greater London, United Kingdom, WC2H 9JQ and it operates the Website
www.Help2Rent.co.uk. |
UK and
EU Cookie Law |
the
Privacy and Electronic Communications (EC Directive) Regulations 2003 as
amended by the Privacy and Electronic Communications (EC Directive)
(Amendment) Regulations 2011 (PECR); |
User or you |
any third party that accesses the Website and is
not either (i) employed by Help2Rent Limited and acting in the course of their
employment or (ii) engaged as a consultant or otherwise providing services to
Help2Rent Limited and accessing the Website in connection with the provision
of such services; and |
Website |
the website that you are currently using, http://www.Help2Rentco.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions. |
2.
In this privacy policy, unless the
context requires a different interpretation:
1.
the singular includes the plural and
vice versa;
2.
references to sub-clauses, clauses,
schedules or appendices are to sub-clauses, clauses, schedules or appendices of
this privacy policy;
3.
a reference to a person includes firms,
companies, government entities, trusts and partnerships;
4.
"including" is understood to
mean "including without limitation";
5.
reference to any statutory provision
includes any modification or amendment of it;
6.
the headings and sub-headings do not
form part of this privacy policy.
Scope of this privacy policy
1.
This privacy policy applies only to the
actions of Help2Rent Limited and Users with respect to this Website. It does not
extend to any websites that can be accessed from this Website including, but
not limited to, any links we may provide to social media websites.
2.
For purposes of the applicable Data
Protection Laws, Help2Rent Limited is the "data processor".
Data collected
1.
We may collect the following Data,
which includes personal Data, from you:
1.
name;
2.
date of birth;
3.
gender;
4.
profession;
5.
contact Information such as email
addresses and telephone numbers;
6.
financial information such as credit /
debit card numbers;
7.
IP address (automatically collected);
in each case, in accordance with this privacy policy.
How we collect Data
1.
We collect Data in the following ways:
1.
data is given to us by you; and
2. data is collected automatically.
Data that is given to us by you
1.
Help2Rent Limited will collect your Data
in a number of ways, for example:
1.
when you contact us through the
Website, by telephone, post, e-mail or through any other means;
2.
when you register with us and set up an
account to receive our products/services;
in each case, in accordance with this privacy policy.
Data that is collected automatically
1.
To the extent that you access the
Website, we will collect your Data automatically, for example:
1.
we automatically collect some
information about your visit to the Website. This information helps us to make
improvements to Website content and navigation, and includes your IP address,
the date, times and frequency with which you access the Website and the way you
use and interact with its content.
2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".
Our use of Data
1.
Any or all of the above Data may be
required by us from time to time in order to provide you with the best possible
service and experience when using our Website. Specifically, Data may be used
by us for the following reasons:
1.
internal record keeping;
2.
improvement of our products / services;
in each case, in accordance with this privacy
policy.
2.
We may use your Data for the above
purposes if we deem it necessary to do so for our legitimate interests. If you
are not satisfied with this, you have the right to object in certain circumstances
(see the section headed "Your rights" below).
3. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
Who we share Data with
1.
We may share your Data with the
following groups of people for the following reasons:
1.
any of our group companies or
affiliates - to offer other services from our group companies;
2.
our employees, agents and/or
professional advisors - to enable management reporting;
3.
third party service providers who
provide services to us which require the processing of personal data - to help
third party service providers in receipt of any shared data to perform
functions on our behalf to help ensure the process runs smoothly;
4.
third party payment providers who
process payments made over the Website - to enable third party payment
providers to process user payments and refunds;
5.
relevant authorities - to facilitate
social housing placements;
in each case, in accordance with this privacy policy.
Keeping Data secure
1.
We will use technical and
organisational measures to safeguard your Data, for example:
1.
access to your account is controlled by
a password and a user name that is unique to you.
2.
we store your Data on secure servers.
3.
payment details are encrypted using SSL
technology (typically you will see a lock icon or green address bar (or both)
in your browser when we use this technology.
2.
Technical and organisational measures
include measures to deal with any suspected data breach. If you suspect any
misuse or loss or unauthorised access to your Data, please let us know
immediately by contacting us via this e-mail address: .
3. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data retention
1.
Unless a longer retention period is
required or permitted by law, we will only hold your Data on our systems for
the period necessary to fulfil the purposes outlined in this privacy policy or
until you request that the Data be deleted.
2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Your rights
1.
You have the following rights in
relation to your Data:
1.
Right to access - the right to request (i) copies of the
information we hold about you at any time, or (ii) that we modify, update or
delete such information. If we provide you with access to the information we
hold about you, we will not charge you for this, unless your request is
"manifestly unfounded or excessive." Where we are legally permitted
to do so, we may refuse your request. If we refuse your request, we will tell
you the reasons why.
2.
Right to correct - the right to have your Data rectified if it
is inaccurate or incomplete.
3.
Right to erase - the right to request that we delete or
remove your Data from our systems.
4.
Right to restrict our
use of your Data - the right to "block"
us from using your Data or limit the way in which we can use it.
5.
Right to data
portability - the right to request that we
move, copy or transfer your Data.
6.
Right to object - the right to object to our use of your Data
including where we use it for our legitimate interests.
2.
To make enquiries, exercise any of your
rights set out above, or withdraw your consent to the processing of your Data
(where consent is our legal basis for processing your Data), please contact us
via this e-mail address: .
3.
If you are not satisfied with the way a
complaint you make in relation to your Data is handled by us, you may be able
to refer your complaint to the relevant data protection authority. For the UK,
this is the Information Commissioner"s Office (ICO). The ICO"s
contact details can be found on their website at https://ico.org.uk/.
4. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
Links to other websites
1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Changes of business ownership and control
1.
Help2Rent Limited may, from time to
time, expand or reduce our business and this may involve the sale and/or the
transfer of control of all or part of Help2Rent Limited. Data provided by Users
will, where it is relevant to any part of our business so transferred, be
transferred along with that part and the new owner or newly controlling party
will, under the terms of this privacy policy, be permitted to use the Data for
the purposes for which it was originally supplied to us.
2.
We may also disclose Data to a
prospective purchaser of our business or any part of it.
3.
In the above instances, we will take
steps with the aim of ensuring your privacy is protected.
Cookies
1.
This Website may place and access
certain Cookies on your computer. Help2Rent Limited uses Cookies to improve your
experience of using the Website. Help2Rent Limited has carefully chosen these
Cookies and has taken steps to ensure that your privacy is protected and
respected at all times.
2.
All Cookies used by this Website are
used in accordance with current UK and EU Cookie Law.
3.
Before the Website places Cookies on
your computer, you will be presented with a message bar requesting your consent
to set those Cookies. By giving your consent to the placing of Cookies, you are
enabling Help2Rent Limited to provide a better experience and service to you.
You may, if you wish, deny consent to the placing of Cookies; however certain
features of the Website may not function fully or as intended.
4.
This Website may place the following
Cookies:
Type of Cookie |
Purpose |
Strictly necessary cookies |
These are cookies that are required for the
operation of our website. They include, for example, cookies that enable you
to log into secure areas of our website, use a shopping cart or make use of
e-billing services. |
Analytical/performance cookies |
They allow us to recognise and count the number
of visitors and to see how visitors move around our website when they are
using it. This helps us to improve the way our website works, for example, by
ensuring that users are finding what they are looking for easily. |
Functionality cookies |
These are used to recognise you when you return
to our website. This enables us to personalise our content for you, greet you
by name and remember your preferences (for example, your choice of language
or region). |
5.
You can find a list of Cookies that we
use in the Cookies Schedule.
6.
You can choose to enable or disable
Cookies in your internet browser. By default, most internet browsers accept
Cookies but this can be changed. For further details, please consult the help
menu in your internet browser.
7.
You can choose to delete Cookies at any
time; however you may lose any information that enables you to access the
Website more quickly and efficiently including, but not limited to,
personalisation settings.
8.
It is recommended that you ensure that
your internet browser is up-to-date and that you consult the help and guidance
provided by the developer of your internet browser if you are unsure about
adjusting your privacy settings.
9. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
General
1.
You may not transfer any of your rights
under this privacy policy to any other person. We may transfer our rights under
this privacy policy where we reasonably believe your rights will not be
affected.
2.
If any court or competent authority
finds that any provision of this privacy policy (or part of any provision) is
invalid, illegal or unenforceable, that provision or part-provision will, to
the extent required, be deemed to be deleted, and the validity and
enforceability of the other provisions of this privacy policy will not be
affected.
3.
Unless otherwise agreed, no delay, act
or omission by a party in exercising any right or remedy will be deemed a
waiver of that, or any other, right or remedy.
4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
1.
Help2Rent Limited reserves the right to
change this privacy policy as we may deem necessary from time to time or as may
be required by law. Any changes will be immediately posted on the Website and
you are deemed to have accepted the terms of the privacy policy on your first
use of the Website following the alterations.
You may contact Help2Rent Limited by email at Accounts@Help2Rent.co.uk.
Cookies
Below is a list of the cookies that we use. We have
tried to ensure this is complete and up to date, but if you think that we have
missed a cookie or there is any discrepancy, please let us know.
Strictly necessary
We use the following strictly necessary cookies:
Description
of Cookie |
Purpose |
Authentication
Cookie |
We use this
session cookie to remember you and maintain your session whilst you are using
our website. |
Analytical/performance
We use the following analytical/performance
cookies:
Description of Cookie |
Purpose |
Analytics
Cookie |
We use this
cookie to help us analyse how users use the website. |
Functionality
We use the following functionality cookies:
Description
of Cookie |
Purpose |
Contextual
Cookie |
We use this
cookie to store context about your session to maintain your user experience. |
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